Privacy Policy

Privacy Commitment

“we” so respect your rights to privacy in connection with your data, and will hold all personal and sensitive information that you provide to us and/or that we may collect from you (“Personal Data”) safe and secure.

Why we process personal data

In order to achieve specified purposes, for which we provide utility information to you, our data subjects, via privacy notices, forms, and other associated ways or documents, we collect, use, store, retain, disclose, delete, and process your personal data.

We use your Personal Data for the following purposes:

To inform you about products or services we feel may interest you.

For reply to queries and issues when you contact us through chat channels, phone calls, emails, contact forms like forms on the chat channels and other messaging platforms.

To fulfill necessary functions to provide PHGo24 products and services.

In order to handle complaints, queries, requests or any future communications.

To inform and update you via calls, SMS or e-mails regarding free advertisements, commercial promotions, customer loyalty offers, rewards, invitations for participation, discounts, surveys and other direct marketing, which we believe are appropriate according to your preferences and your initial interests provided to us or known, which you may at any time refuse to accept and do not wish to receive said notifications.

To perform various customer care activities.

Example product or service analytics question To analyse the quality of our products and services.

You are to protect and secure you.

For the purpose of generating statistical insights.

For keeping your gaming history and Know Your Customer (KYC) identification on hand to comply with laws & regulations.

Improve customer experience or satisfaction through surveys or opinion polls — research and analysis

This involves producing image or video documentation to be used for reporting events, online news articles or stories within the intranet or external social media pages and websites.

PRIVACY POLICY PHGo24 PHGo24 uses cookies in order to: Personalize PHGo24’s websites and apps and provide information on possible improvements that can be made.

Abide by laws and regulations.

Perform processing or disclosure that is required by law or regulations.

Depending upon the nature of your transactions with PHGo24, we may use your Personal Data to:

A, How to become a part of our team:

To assess your performance and career development including workshops, training, seminars, and compliance monitoring.

To enroll you and your dependents in different health care programs (e.g., HMO insurance, vaccinations, etc.).

To carry out separation procedures, exit interviews, and prepare your final salary once you are separated.

For legal requirements and compliance like application for work permits in PAGCOR, medical licenses, etc.

To perform KnowYourEmployee (KYE) screenings and background checks as per Anti-Money Laundering and Anti-Terrorism Financing laws, as well as other relevant regulations.

If you were not hired, we will request your agreement to store your personal data for 1 year from the date of application submission, enabling us to offer you job opportunities matching your skills and capacity in the future.

B, When you attend our events or marketing activities:

In order to hold your Personal Data in our database to notify you and keep you up-to-date of new promotionalprograms and future events.

To process your Personal Data to identify which of the promotional activities, prizes and free gifts are most suitable for your age group, gender and other relevant categories.

For keeping track of your PHGo24 points and your attendance at events

To identify you when you redeem promotions and rewards.

C, As soon as you become a player at our online casino, we will:

Offer products and services customized to your interests

He is the store owner and I also share his duties.

Manage your payments and transactions

Use your identity when you use promotions and rewards.

D, We may process your information for the following purposes:1.

To check if you are entitled to use our mobile apps or website.

In order to authenticate your identity and ownership of the transaction via your account.

To answer your questions via chat boxes, SMS messages, phone calls and other ways to communicate.

To respond to account-related inquiries, including those regarding password resets, profile changes, etc.

Accept — To process the in-game transactions you authorize us to perform, such as but not limited to deposits and withdrawals and other game transactions.

In order for the system to confirm your identity.

To meet legal obligations and regulatory compliance.

What personal data we collect and why we collect it

What personal information do we collect from the people provided or otherwise, depending of your transactions with us. They typically include:

Individual-level information including full name, nickname, home address, billing address, shipping address, Email address, employment details, phone #’s, other contact information, username, password & one-time PIN (OTP).

Images, audio, and video.

Date of Birth, Age, Nationality, Marital Status, Biometric Data, Gender, Health, Education, Government-issued identification documents, ID cards, licenses, social security numbers, etc.

Curriculum & employment history which includes Schooling, work experience & training courses taken, resume and prior pay details.

Bank and payment info including credit history, bank account, payment vouch, credit and debit card info

You are responsible for ensuring the accuracy, completeness and timeliness of all personal data (including personal information, sensitive personal information and privileged information) that you provide to PHGo24.

Collecting Personal Data

We obtain your Personal Data in several different forms, applications, contact channels, and through our employees.

Details of Identification and Contact

We may collect your identity and contact information in connection with requests, registrations, gaming and other transactions, to verify your identity. This comprises of but is not limited to name, date of birth, contact address, email, contact number, password and your one-time pin OTP.

Transaction, gaming and financial information

We may collect transaction information that you provide us when you use our services. That would encompass credit or debit card information, account numbers and balances, information or documents pertaining to your identification, and information relating to your transaction history.

Third-Party Information

We might also collect information about you from other third parties. Such Personal Data shall be processed based on either your consent to the relevant third party or a legitimate interest on PHGo24’s part to use the Personal Data, in order to provide you with our services, as well as to comply with legal duties or applicable regulations.

Analysis

Third-party data analysis service providers to analyze web traffic, attracted PHGo24. This service uses cookies or web beacons.

Cookies are files that are stored in your personal computer (PC) or mobile device that we place on your computer to store the information you need. Cookies support your web usage to make our website remember your selections or if you want to prevent you from logging in every time you open our website. If you do not want [Company] website to store cookies on your computer or mobile device, you can block cookies. But if you block cookies, some pages may not display properly, and you may receive a message from our site telling you that you need to enable cookies in order to view our site.

Everything is paneled out and non-identifiable web traffic data is collected and analyzed, so that you can fully experience browsing and access to the web. This only includes:

You can your Internet Protocol (IP) address

Search terms you have used

Internal links clicked on our site

Demographics

The date and time of your visit to the website, including how often you visited your site

Geolocation

Your operating system

And web browser type.

To disable cookies or to be alerted when a cookie is being sent, please use the options in your web browser. Click the Help menu in your browser for instructions. Turning off all cookies will have a negative impact upon the usability of many websites.

Link to third-party websites

In some cases, we may also include links to third-party websites and advertisements with links to third-party websites. We do not pass along any personally identifiable information to such sites or advertisers, and these links are available to you as a service. So, we aren’t responsible for their practices in terms of security. We do not operate these websites, therefore they are governed by independent entities who are accountable for their own privacy policy, which you should also be cognizant of. PHGo24’s privacy policy does not apply to any other websites or the use of your information by those organizations. PHGo24 is in no way responsible for such content or services, and if you click on a link to such sites, you leave the service area and any coverage that will be provided by PHGo24 is not regarded as the coverage of these sites.

Sharing Personal Data

We do not disclose your Personal Data to third parties, unless otherwise stated. However, in a few limited cases your personal data may be shared with third parties in order to help us fulfil your transactions with us or comply with legal obligations or regulations.

If you agree to our approval forms or agree to the legal contracts for individual transactions, you authorize PHGo24 to disclose your Personal Data to well-known affiliated third parties or independent third parties, including both domestic and foreign parties, so that we can take any legal action or enforce these procedures in accordance with the purposes set forth in this Privacy Policy. we will only use or disclose your Personal Data when necessary or required, or permitted by, applicable laws and regulations.

In this context, we may share the Personal Data with:

Regulatory authorities.

We may disclose your personal data to regulatory bodies like the Anti-Money Laundering Council and the Philippine Amusement and Gaming Corporation (PAGCOR), as well as other government departments, offices, and agencies, through law enforcement, if we find it appropriate to fulfill our legal obligations established by applicable law.

We may also disclose your personal data to comply with legal processes, responding to a national emergency, request or a specific practice in the name of public order and safety, or for discharging a duty in terms of the constitution or any law of the relevant authority.

All third parties to whom we disclose the Personal Data are required to use the Personal Data they receive in a manner consistent with this Privacy Policy. These third parties are only allowed to use that Personal Data for their purposes mentioned in this Privacy Policy and not for any other purpose.

Teenage children privacy rights

PHGo24 is very sensitive to issues related to the privacy of children information and is very cautious while communicating with children. PHGo24 does not knowingly collect personally identifiable information from anyone under the age of 18. You must be above the age of 18 to be able to play our games.

Personal data about children and their parents as collected by PHGo24 or other service providers for PHGo24’s use for technical support or other services. This information is not sold.

We also appeal to parents to frequently check upon their children’s online activities and supervise them.

Protecting Your Personal Data

We make reasonable efforts to ensure that any personal data we collect, use or disclose is accurate, complete and up to date. PHGo24 has a strict policy in place to protect your privacy and use your information only as per our commitment and implemented physical, organizational and technical security measures to help protect your personal data against loss, misuse, alteration, or unauthorized or accidental access, disclosure, alteration or destruction. We respond with effective protective measures as follows:

Personal data is stored on secure servers behind firewalls.

Encryption is used on computer devices and physical security control measures are taken.

We restrict access to your personal data to employees with such expertise and authorization, and who keep your personal data only in a secure environment.

Only authorized personnel are granted access to the personal data you provide us through our website and applications, which is processed using secure connections/environments.

We will not disclose your credit card except when confirming an order (we will show the last four digits only).

When we validate your identity, we employ multi-factor authentication.

We take measures and typical physical protection like fire suppression systems, access rights by roles, etc.

Data Privacy Retention

We generally retain the following Personal Data according to the following Personal Data retention principles:

If the data subject currently holds a contract and carries out transactions with PHGo24 Personal Data shall be retained for the term of the contract and until ten years after its conclusion.

For non-contracting data subjects holding transactions with PHGo24, Personal Data will be stored for as long as the transaction lasts and for a period of ten years following the execution thereof.

If the data subject has no contract or transaction with PHGo24, Personal Data will be stored for a period of ten years.

Personal Information is stored in secure premises and maintained in accordance with industry specifications, standards, laws, and regulations unless you request to delete your Personal Data from our premises, database, and hard copies within a reasonable time and subject to the limitations imposed by the relevant laws and regulations. Then you shall become non-formal, no Searching (including in anonymous modes) remains inaccessible for you, and all storage locations will remove it completely. Nonetheless, PHGo24 Support Data Security staff reserves the right not to grant access or change information according to requests for compliance with applicable laws and regulations. PHGo24 Support will issue written reasons for refusal to individuals.

PHGo24 is not responsible for and cannot guarantee the same level of security on any devices, applications you may use to visit our website or application or send us your personal data. So we shall not be liable for the security and protection of information that has been intercepted before we receive your Personal Data. We store Personal Data in secure databases, retained per industry specs, standards, laws and regulations unless you demand to Delete your Personal Data from our systems, databases, and hardware in a reasonable time and in accordance with limitations in applicable laws and regulations. Once your personal data is deleted, it will no longer appear in searchable areas and will also be removed from all storage areas. PHGo24 Support reserves the right not to provide access or correct information, as per requests, in order to comply with all applicable laws and regulations. PHGo24 Support will issue a written notice explaining the reason for refusal.

PHGo24 does not have that control and is therefore unable to impose the same level of protection on any device and any application that you use to visit our website or application or to send us your personal data. We are not responsible for the security and protection of information that is subject to interception before reaching us after you provide us with your Personal Data.

Disposal and Destruction

When processing has been done you Personal Data shall in accordance with the purpose of the processing come to be processed or destroyed in such way that further processing of it, or unauthorized access to such information and also disclosure thereof to third party or the public which could prejudice your interests as data subjects shall not be possible.

Privacy Policy Update

PHGo24 shall update this Privacy Policy when necessary or as required by the National Privacy Commission or any amendments to Data Privacy Act of 2012. Updates to this Privacy Policy will be appropriately posted on this website and will be effective immediately. Data subjects should therefore review periodically for updates. The changes won’t be retroactive and they won’t change your previous consent to our processing of your Personal Data as required by law.

California Consumer Privacy Act (CCPA)

For all Personal Data under CCPA, PHGo24 (the “Service Provider”) shall not sell, retain, use, or disclose the Personal Data for any purpose other than: (i) to perform services on behalf of the business (including any retaining, using, or disclosing for a business purpose); or (ii) retain, use, or disclose Personal Data outside of the direct business relationship between the parties (the “Service Provider”). PHGo24 ensures that they are aware and act in accordance with their duties under CCPA.

Exercising your rights to data privacy

Data privacy rights under the Data Protection Act 2012

Right to be informed

Right to access and rectify or correct inaccurate data

Right to delete or block

Right to access

Right to object

Right to data portability

Resumption of rights to compensation for damages

Right to lodge a complaint

You have the right to reasonably control the flow of your Personal Data as a data subject. You may independently exercise your data subject rights or you may designate another person acting on your behalf by providing specific authorization with supporting documents like Special Power of Attorney, etc.

Your data subject rights may be transferred. In case of death or incapacity of the data subject, the above rights can be exercised by its legal heirs.

If you would like to know whether PHGo24 process any of your personal data, and (if so) the scope on which they are processed, please complete and submit the Access Request Form.

Complete and submit the Request for Modification and Deletion Form when you want to temporarily suspend processing, erase, delete or modify your personal data.

EXERCISE YOUR RIGHT TO FILE A COMPLAINT If you have questions, concerns, complaints, or requests for compensation directly related to your privacy rights or personal data, please complete the Complaint Request Form set forth below and submit it along with any necessary documentation.

Contact

If you have any other questions or any feedback, you can contact us under the“Contact Us” menu on our website PHGo24 or contact us through text or email our PHGo24 Support.

Casino brand: PHGo24

Website: https://PHGo24.org

Email: support@PHGo24.org

Source: PHGo24 Casino, Solaire Resort and Casino, 12th Floor, Theatre Carpark Building, 1 Asean Avenue, Entertainment City Tambo, Parañaque City, 1701 Metro Manila, Philippines